Community rules
- Treat players, hosts, coaches and venue staff with respect. Harassment, threats, discrimination and unsafe conduct are not allowed.
- Use accurate availability and game information. Do not spam invitations, reports or chat.
- Court bookings at partner centres are paid online or at the centre, on the centre's terms. For games at other venues, agree the court cost with the host and settle it between you.
- Keep private contact details out of public game information and report content only when it is needed for review.
Court bookings
Bookings at partner centres are made in slots; each centre sets its slot length (60, 90 or 120 minutes). Each centre sets its own cancellation window; cancel inside it and an online payment is refunded in full. Centres and their staff must keep availability accurate and honour confirmed bookings.
A problem with a booking? Open it from My games and use Message the centre: the centre handles changes, refunds and anything on the day. For a lesson, use Message coach on the lesson page.
Attendance
Withdraw more than 24 hours before the start to avoid a penalty. Exactly 24 hours is late. A verified late withdrawal, late host cancellation or no-show creates a seven-day participation restriction and skill and league deductions. Existing memberships remain available.
No-show reports open after the scheduled end and close 24 hours later. The accused can accept or dispute within 24 hours. Doubles reports need an independent participant; singles reports go to an administrator. Court closures and unanimously agreed cancellations can be reviewed as exceptions.
Tournaments
Clubs run Americano and Mexicano tournaments on their own courts. You register on your own and pay the way you pay for a court; once paid, an entry is not refunded unless the club cancels the tournament. Withdraw before registration closes so someone else can have your place.
After each match, any of the four players on the court enters the score on the tournament page; the last score entered stands and the club can correct it. In a ranked tournament each match counts as half a ranked game for your skill and league points, a drawn match moves no league points, and the whole tournament counts once towards your first five ranked games. Ratings move when the club completes the tournament.
Results and disagreements
Record only the winning team. Approve an accurate result or reject it before its deadline. Disputed matches require the current result version to be approved by every participant; otherwise they become no contest.
Report, block and review
Use the Report action on the relevant player, game, message or attendance case so the correct record is attached. Reports are visible only to you and authorized administrators. Blocking stops new direct contact, invitations and friend requests; shared-game messages remain collapsible so essential logistics are still available.
Administrators can review reports and appeals, reverse attendance penalties, correct results, and impose or revoke participation or account restrictions. Every administrative mutation requires a reason and is audited.
See also the terms of service and the privacy and retention policy.