The agreement for using padelduels

1. Who we are

padelduels (the “Service”) is owned and operated by XPO8 Limited (“XPO8”, “we”, “us”), a company incorporated in Hong Kong, of 1603, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong Island, Hong Kong. You can contact us at contact@padelduels.com.

These Terms are a contract between you and XPO8. They apply to everyone who uses padelduels: players, hosts, coaches, and the centres that list courts together with their staff.

2. Definitions

• Player: anyone with a player account, including hosts and coaches.
• Host: a player who creates a game.
• Centre: a padel venue approved to list courts on padelduels, acting through its owner and invited staff on a partner account.
• Coach: a player whose coach listing we have approved.
• Booking: a court reservation made on a centre's padelduels page.
• Lesson: a coaching session a player requests on a coach's page and the coach accepts.
• User Content: anything you add to the Service, such as profile details, games, results, messages, reports, reviews, listings and photos.

3. Accepting these Terms

You accept these Terms when you create an account, apply to list a centre, publish a coach listing, make a booking or lesson request, or otherwise use the Service. The community rules form part of these Terms, and the privacy policy explains how we handle personal data. If you do not agree, do not use padelduels.

If documents conflict, this order applies: a separate written agreement signed by XPO8, then these Terms, then the community rules, then any other information on the Service.

4. Who can use padelduels

You must be at least 16 and able to enter into a binding contract. You may not use the Service if sanctions law prohibits us from dealing with you, or if we have previously closed your account for breaking these Terms, unless we agree otherwise in writing.

If you apply for a centre or otherwise accept these Terms for a business, you confirm you are authorised to bind that business, and “you” includes it.

5. What padelduels provides

padelduels is software that helps people play padel. Players can find and host games, record results, follow skill ratings and leagues, message each other, book courts at partner centres and request lessons from coaches. Browsing public pages is free. The centre remains the seller for a court booking, and the coach remains the seller for a lesson. Some online court bookings include a booking fee for padelduels, as explained below.

We are not a party to games, bookings or lessons. We do not own or run venues, employ or supervise coaches, organise games, or screen the players who join them. A booking is a contract between you and the centre, and a lesson is a contract between you and the coach. We do not hold players' money: online payments go directly to the centre's or coach's own Stripe account.

6. Accounts and security

• One account can play and manage a centre. An account manages at most one centre.
• Keep one player account per person and keep your details accurate. Do not share, sell or transfer your account.
• Keep your password secure. You are responsible for activity on your account, and must tell us promptly at contact@padelduels.com if you think someone else has used it.
• We may require you to change a username that impersonates someone, is offensive, or infringes someone else's rights.

7. Games, attendance and results

• Hosts must describe games accurately: venue, time, format, level and any court cost. A game at a partner centre is not a booking; the host still books the court on the centre's page.
• For games at other venues, players agree the court cost with the host and settle it between themselves. padelduels does not collect, hold or guarantee those payments.
• Withdraw more than 24 hours before the start to avoid a penalty. A verified late withdrawal, late host cancellation or no-show leads to a seven-day participation restriction and skill and league deductions, as set out in the community rules. A game that has not filled by its start time is cancelled automatically.
• Record results honestly. A disputed result needs the approval of every participant; otherwise the match becomes no contest.
• Skill ratings, leagues and leaderboards are padelduels features for matching players. They are not official ratings from any padel federation or governing body. Your leaderboard city and country are those of your most recently played ranked game, or your home city before your first one.
• We may correct results and reverse penalties to keep competition fair; ratings and standings can change as a result.

8. Court bookings

• Each centre sets its courts, slot lengths, opening hours, prices, payment options and free-cancellation window. You see the price and the cancellation deadline before you confirm.
• Prices are shown in the centre's currency and are not converted. Your card issuer may charge its own fees for foreign-currency payments.
• If you pay online, the centre is the seller and Stripe processes the payment through the centre's account. When a booking fee applies, it is shown with the total before you pay, added to the court price, and allocated to padelduels by Stripe. Earlier bookings keep the fee arrangement shown when you booked. The slot is held while you pay and released if checkout is not completed in time.
• If you pay at the centre, the booking is confirmed straight away and you pay the centre directly on its terms.
• You can cancel a booking before it starts. Cancel before the free-cancellation deadline and the full amount paid online, including any booking fee shown at checkout, is refunded; cancel later and it is not refunded, unless the centre agrees or the law requires otherwise. If the centre cancels, any online payment is refunded in full. Refunds reach you on Stripe's and your card issuer's timescales.
• The centre is responsible for the court, its facilities and its house rules. For changes, refunds or problems on the day, open the booking from My games and use Message the centre. Contact the centre before disputing a card payment.

Bookings and lessons are leisure services for a specific date and time. Where consumer law gives a right to withdraw from a contract within a set period, that right generally does not apply to such services, so the cancellation terms shown when you book apply instead. Nothing in these Terms removes rights you have by law.

9. Coaching lessons

• Each coach sets their services, durations, prices, payment options and free-cancellation window.
• You request a time and the lesson goes ahead only if the coach accepts. If you chose to pay online, you pay the coach through Stripe after acceptance, and the request expires if you do not pay in time. If you chose to pay in person, the lesson is confirmed on acceptance and you pay the coach directly.
• The coach arranges the court unless you agree otherwise with them.
• Cancel before the coach's free-cancellation deadline and an online payment is refunded in full; cancel later and it is not refunded. If the coach cancels, any online payment is refunded in full.
• A lesson is marked completed automatically after it ends. A review from a player who completed a lesson with the coach is shown as verified.

Coaches are independent. We review listings before they are published, but we do not verify qualifications, certifications, background checks or insurance; those are the coach's own statements. The skill rating on a coach's page comes from their padelduels match history.

10. Payments and fees

• Online payments are processed by Stripe. padelduels never sees your full card details. Centres and coaches that connect Stripe also accept Stripe's own terms, including its Connected Account Agreement.
• Online court bookings carry a booking fee of 1.1% of the court price, shown with the total before you pay. The centre remains the seller and receives the court price before Stripe's processing fee; Stripe allocates the booking fee to padelduels. Bookings made before the booking fee keep the arrangement shown when you booked.
• Stripe's processing fee applies to the gross customer payment, including any booking fee, and is paid by the centre. The centre's VAT rate applies to the entire VAT-inclusive total, including the booking fee; no additional tax is added on top. The fee and total shown before you pay will not change after you book.
• For coaches, listing is free and lessons paid in person cost nothing. The existing coaching platform fee continues to be a percentage of the lesson price deducted from the online payment; the current rate is shown on your payments page. This court booking fee does not change coaching fees.
• We may change the court booking fee rate by giving centres at least 15 days' notice. A new rate applies only to bookings made after it takes effect; the fee shown when you book will not change. We may change the coaching fee by giving coaches at least 15 days' notice, and the new rate applies to lesson payments made after it takes effect.
• Centres and coaches are responsible for the taxes on their sales and for any receipts or invoices their customers are entitled to. Card disputes and chargebacks on their payments are handled in their own Stripe account.

11. Centres

• We check that a centre is real and that the applicant is entitled to list it. We may approve, reject, suspend or reinstate a centre, recording a reason each time. Only approved centres are public. A centre's page address can only be changed by us.
• Keep courts, opening hours, prices and availability accurate, and block hours you sell elsewhere so padelduels only offers what is free.
• Honour confirmed bookings, and refund players as your stated cancellation terms and the law require.
• You are responsible for running the venue safely and lawfully, including the licences, permits and insurance it needs, and for complying with consumer, tax, data protection and other laws that apply to your business.
• The owner invites and removes staff and is responsible for what staff do on the centre's account. Remove staff access promptly when someone leaves.
• Players' usernames and booking details are shared with you so you can run their bookings. Use them only for that and in line with data protection law.

12. Coaches

• A player can publish one coach listing. New and resubmitted listings are reviewed before they appear, and we may approve, reject, suspend or reinstate a listing, recording a reason each time.
• Describe yourself, your qualifications and your services accurately, and hold any qualifications, licences and insurance required where you teach.
• Arrange courts for your lessons, follow the rules of the venues you use, and honour accepted lessons and your stated cancellation terms.
• You are an independent business, not an employee, agent or partner of XPO8, and you are responsible for the tax on your earnings.
• Do not review yourself, and do not offer anything in return for reviews.

13. How centres and coaches are ordered

Centres are listed by distance from the area searched, then by name. Coaches are listed by average review rating, then by number of reviews. No one can pay for a higher position.

14. Your content

• You keep ownership of your User Content. You grant XPO8 a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, adapt (for example, resize photos) and share it as needed to run, secure, promote and improve the Service. The licence lasts while the content is on the Service, and afterwards only as needed for the records described in the privacy policy.
• You confirm you have the rights to what you upload and that it does not break the law or anyone else's rights.
• Centre and coach pages, and the venue, time, format, level, price and open places of public games, are visible to anyone. Player profiles are visible to signed-in members.
• Reviews must reflect a genuine experience. We may remove fake, paid or abusive reviews.
• We may remove or restrict content that breaks these Terms or the law.

15. Acceptable use

Follow the community rules. In particular, do not:

• harass, threaten or discriminate against anyone, or impersonate another person or business;
• create false games, results, attendance reports or reviews, or use more than one account to affect ratings or leaderboards;
• spam invitations, messages, friend requests or reports;
• share other people's contact details without their permission;
• scrape, crawl or bulk-copy the Service, or use its content to train machine-learning models;
• probe, test or bypass our security, rate limits or access controls, reverse engineer the Service, or upload malware;
• use padelduels to advertise unrelated products or services, or for anything unlawful.

16. Reports, moderation and enforcement

Use the Report action on the relevant player, game, message or attendance case. Reports are visible only to you and authorised administrators. To tell us about unlawful content, email contact@padelduels.com with a link to it and why you believe it is unlawful.

Administrators can review reports and appeals, remove content, correct results, reverse attendance penalties, restrict participation or accounts, and suspend centres or coach listings. Every administrative action records a reason. When we restrict your account, content or listing, we tell you the decision and the reason unless the law or someone's safety prevents it. You can appeal attendance decisions in Settings and ask us to review any other decision at contact@padelduels.com.

17. Safety and physical activity

• Padel is a physical sport and carries a risk of injury. You are responsible for judging your own fitness and level, using suitable equipment, and playing safely.
• We do not screen players, hosts or coaches, or inspect venues. Centres are responsible for the condition and safety of their courts and facilities.
• Consider whether you need personal accident or liability insurance.
• padelduels is not an emergency service. In an emergency, contact local emergency services.

18. Locations, maps and third-party services

• Your approximate location is estimated from your browser or IP address and can be wrong. Maps, addresses and directions come from Google Maps, OpenFreeMap and OpenStreetMap and may be inaccurate; check details with the venue.
• We rely on third-party providers, including Stripe for payments, Google for hosting and maps, and Supabase for accounts and data. Their terms may apply to you, we are not responsible for their services, and we may change providers.
• Links to centres' and coaches' own websites are provided for convenience; we do not control those sites.

19. Intellectual property and feedback

The Service, including its software, design, and the padelduels name and logo, belongs to XPO8 or its licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service in line with these Terms. Centres and coaches may link to and share their padelduels page, but may not suggest that XPO8 endorses them.

If you send us feedback or ideas, we may use them freely without any obligation to you.

20. Availability and changes to the Service

We work to keep padelduels available but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and change, add or withdraw features. New features may be released as previews and provided as they are. Notifications and emails can be delayed or fail, so check game, booking and lesson times in the Service.

21. Closing accounts, suspension and termination

• You can close your account in Settings at any time, unless it manages a centre: leave the centre or hand it over first. Your profile and access stop straight away, games you host are cancelled, your places in other games reopen without penalties, and your coach listing is taken down. Direct identifiers are removed within 30 days, while pseudonymous competition and audit history is kept, as the privacy policy explains.
• Closing your account does not cancel court bookings or lessons you have already made or accepted. Cancel them first if they should not go ahead.
• To stop listing a centre, contact us at contact@padelduels.com. Honour confirmed bookings, or cancel and refund them, before the page closes.
• We may suspend or close an account, listing or centre page if you break these Terms or the law, if you create risk for other users or for us, or if we are required to. Centres and coaches get at least 30 days' notice before we permanently end their listing, unless the law requires otherwise or there are serious or repeated breaches, fraud or safety risks.
• We may stop offering padelduels by giving at least 30 days' notice.
• Sections that by their nature should continue, including those on content licences, fees owed, disclaimers, liability, indemnity and disputes, survive after these Terms end.

22. Disclaimers

To the extent the law allows, padelduels is provided “as is” and “as available”, without warranties of any kind. We do not guarantee that games will fill or that players will attend, that listings, prices, availability or coach information are accurate, or that any centre, coach or player will act as expected. We are not responsible for the conduct of other users, centres or coaches. Nothing in these Terms affects rights you have by law that cannot be excluded.

23. Limitation of liability

• Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, including under the Control of Exemption Clauses Ordinance (Cap. 71).
• Otherwise, XPO8 is not liable for indirect or consequential loss, for loss of profit, revenue, business, goodwill or data, or for loss arising from games, bookings, lessons, venues or the conduct of other users.
• Our total liability to you for all claims relating to the Service is limited to the greater of the fees you paid to XPO8 in the 12 months before the claim arose and US$100.
• If you use padelduels as a consumer, these limits apply only as far as the law of the country where you live allows.

24. Indemnity

You will compensate XPO8 for third-party claims, losses and reasonable costs arising from your User Content or your breach of these Terms or the law and, if you are a centre or coach, from your venue, bookings, lessons and dealings with players, except to the extent they were caused by XPO8. For consumers, this applies only as far as the law allows.

25. Events outside our control

Neither we nor you are liable for delay or failure caused by events outside reasonable control, such as natural disasters, extreme weather, epidemics, government action, war, labour disputes, power or network failures, or outages at our providers. This does not change the refund rules for bookings and lessons.

26. Changes to these Terms

We may update these Terms, and the date at the top shows when they last changed. For material changes we give at least 15 days' notice by email or in the Service before they take effect, unless a change is needed sooner for legal or security reasons. If you do not agree, stop using padelduels and close your account before the change takes effect; continuing to use it afterwards means you accept the updated Terms.

27. Governing law and disputes

• These Terms and any dispute about them or the Service are governed by the law of the Hong Kong Special Administrative Region.
• Before starting proceedings, contact us at contact@padelduels.com and give us 30 days to try to resolve the matter in good faith. Centres and coaches can use the same address to complain about how we apply these Terms, and we will respond within a reasonable time.
• The courts of Hong Kong have non-exclusive jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may bring proceedings in your local courts where that law allows.
• Where the law allows, claims must be brought individually, not as part of a class or representative action.

28. General

• These Terms, with the community rules and the documents they refer to, are the entire agreement between you and XPO8 about the Service.
• If any part is found unenforceable, the rest stays in force. If we do not enforce a right straight away, we have not waived it.
• We may transfer our rights and obligations to a successor or affiliate; you may not transfer yours without our written consent.
• Nothing in these Terms creates a partnership, employment or agency relationship. No one other than you and XPO8 has rights under them, and the Contracts (Rights of Third Parties) Ordinance (Cap. 623) does not apply.
• We send notices to the email on your account or in the Service. Send notices to us at contact@padelduels.com.
• If these Terms are translated, the English version prevails.

29. Contact

XPO8 Limited
1603, The L. Plaza, 367–375 Queen's Road Central
Sheung Wan, Hong Kong Island, Hong Kong
contact@padelduels.com

Include your account email and a link to the game, booking, lesson or listing concerned so we can help quickly.